What Website Care Does and Does Not Cover

Overview
This article explains what is covered under our Website Maintenance & Care Services and what is not included by default.

Clear boundaries help ensure smooth service delivery and avoid confusion or unexpected requests.

What Website Care DOES Cover
Website care services are focused on stability, security, and performance, not ongoing development.

Depending on your plan, website care may include:

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  Core software, plugin, and theme updates
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  Compatibility checks after updates
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  Security monitoring and basic hardening
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  Backup verification and recovery support
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  Performance monitoring and optimisation
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  Uptime monitoring and issue resolution
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  Minor content updates (Growth and Pro plans only)
  
  

These tasks help keep your website running reliably over time.

What Website Care Does NOT Cover
To keep services sustainable and fairly priced, website care plans do not include:

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  New feature development
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  Custom functionality or integrations
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  Major design changes or page rebuilds
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  Full website redesigns
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  Custom application development
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  Large-scale content creation
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  Emergency incident response beyond agreed scope
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  Advanced malware remediation unless quoted separately
  
  

These services require separate scoping and pricing.

Emergency & Incident Response
Website care plans focus on prevention, not emergency response.

In the event of:

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  Severe security incidents
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  Malware infections
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  Hosting-level failures
  
  

Additional support may be offered under a separate incident response service.

Why Scope Boundaries Matter
Clear scope helps:

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  Maintain consistent service quality
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  Avoid delays and misunderstandings
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  Protect both parties
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  Ensure fair pricing
  
  

If something falls outside scope, we’ll always discuss options before proceeding.

Can Services Be Added Later?
Yes.

Additional services such as:

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  Feature development
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  Design updates
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  Security enhancements
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  Performance upgrades

Can be scoped and quoted separately at any time.

Still Unsure What’s Covered?
If you’re unsure whether a request is included in your care plan, contact our support team before proceeding. We’ll clarify and guide you.