Common Website Maintenance Questions (FAQ).

Overview
This article answers the most frequently asked questions about our Website Maintenance & Care Services.

If you’re considering a care plan or already subscribed, this guide will help clarify expectations, scope, and how support works.


Frequently Asked Questions
Do I really need ongoing website maintenance?
Yes, if your website is important to your business.

Websites require regular updates, security monitoring, and performance checks to remain stable and secure over time.

What happens if I don’t maintain my website?
Without maintenance, websites may:

• 
  Become vulnerable to security issues
• 
  Break after software updates
• 
  Slow down over time
• 
  Experience downtime or errors
• 
  Risk data loss
  
  

Ongoing care helps prevent these problems.

Does website care include content updates?
Minor content updates (text and images) are included only in the Growth and Pro plans, within reasonable limits.

Major content changes or page rebuilds are not included.

Is emergency support included?
Website care plans focus on prevention, not emergency response.

Emergency incident response or advanced malware cleanup is outside standard scope and may require separate support.

Do you provide backups?
Yes.

Our care plans include backup verification and recovery support, with priority recovery depending on the plan level.

Can I upgrade or downgrade my care plan?
Yes.

You can change your care plan as your website needs evolve. Changes are applied from the next billing cycle.

How is support provided?
Support is provided via:

• 
  Email
• 
  Client portal

Priority response times apply to higher-tier plans.


Will maintenance affect my live website?
Maintenance tasks are performed carefully to minimise disruption.

In most cases, updates do not affect site availability.


What platforms do you support?
We support common website platforms. Platform suitability is confirmed during consultation.


What happens if I cancel my care plan?
If you cancel:

• 
  Ongoing monitoring and updates stop
• 
  Responsibility for maintenance returns to you
• 
  We recommend ensuring backups and updates are managed independently
  
  

Still Have Questions?
If your question isn’t listed here, contact our support team. We’ll be happy to clarify before you choose a plan.