How to Access and Use the Client Portal

The client portal is where you manage all your Ace Intl Media services, billing, and support in one place. This guide explains how to access the portal and use its core features.


1. Accessing the Client Portal
To access your client portal:

1. 
   Visit the Ace Intl Media client portal.
2. 
   Click Login.
3. 
   Enter the email address and password used during checkout.
4. 
   Click Sign In.
   
   

If this is your first time logging in, use the password setup link provided in your order confirmation email.


2. Resetting or Recovering Your Password
If you forget your password:

1. 
   Click Forgot Password on the login page.
2. 
   Enter your registered email address.
3. 
   Follow the instructions sent to your email to reset your password.
   
   

For security reasons, password reset links expire after a short period.


3. Navigating the Client Portal
Once logged in, the portal dashboard allows you to:

• 
  View active services
• 
  Access domain management
• 
  Review invoices and payments
• 
  Open and track support tickets
• 
  Update account and contact details
  
  

Use the main navigation menu to move between sections.


4. Managing Your Services
From the portal, you can:

• 
  View service status and details
• 
  Upgrade or modify existing services
• 
  Renew domains and subscriptions
• 
  Request changes or additional services
  
  

All service-related actions should be completed through the portal to ensure proper tracking and support.


5. Billing and Invoices
The billing section allows you to:

• 
  View and download invoices
• 
  Make payments securely
• 
  Check payment history
• 
  Update billing information
  
  

Keeping billing details up to date helps avoid service interruptions.


6. Accessing Support
To get help or request assistance:

1. 
   Go to Support.
2. 
   Open a new support ticket.
3. 
   Select the appropriate department.
4. 
   Provide clear details about your request.
5. 
   Submit the ticket.
   
   

You can track replies and updates directly in the portal.


7. Keeping Your Account Secure
For account security:

• 
  Use a strong, unique password
• 
  Do not share login credentials
• 
  Log out when using shared devices
• 
  Keep your contact information current
  
  

8. What to Do Next
After familiarising yourself with the client portal, we recommend reading:

• 
  What Happens After You Place an Order
• 
  How to Contact Support
• 
  Managing and Upgrading Your Services